This policy explains how cancellations, returns, exchanges, and refunds work at The Armory
(thearmory.store). It works alongside our Terms of Service.
1. Cancellations
- You may request cancellation of an order any time before it is dispatched. Contact us
via the contact page with your order ID.
- Once an order has been shipped, it cannot be cancelled.
- Personalised jerseys (custom name/number) are made to order — cancellation may not be possible
once production has started, even if the order hasn't shipped yet.
- Orders cancelled before dispatch are refunded to the original payment method when approved.
2. Returns & exchanges — case by case
We do not offer a fixed return or exchange window. Every request is reviewed
case by case based on the product condition, customisation, stock, and the reason for the request.
- Please check the size guide on each product page before ordering — our fit is athletic pro-cut.
- Personalised jerseys (custom name/number) are made to order and are harder to resell; approval is less likely except for a manufacturing defect or an error on our part.
- Items should be unused and in resaleable condition if you are asking for a return or exchange.
- Approval of a return or exchange in one case does not create a right to the same outcome in another.
3. When we may consider a refund
Refunds and replacements are considered at our discretion, typically for issues such as:
- A manufacturing defect in the product you received.
- You received the wrong item (different from what you ordered).
- Your order was lost in transit and confirmed undelivered by our logistics partner.
- You cancelled before dispatch (see section 1).
The following are generally not treated as automatic refund grounds:
- Size mismatch or fit preference (reviewed case by case).
- Change of mind after dispatch.
- Minor colour variation from screen displays.
- Damage caused after delivery, or by washing against the care instructions.
4. How to raise a request
- Contact us via the contact page with your order ID and a clear
description of the issue (photos or an unboxing video help).
- We'll review and respond with a resolution — replacement, exchange, refund, store credit, or
decline — at our discretion.
- Approved refunds are processed to your original payment method. Bank posting times vary by provider.
5. Contact
Start any cancellation, return, exchange, or refund request at
thearmory.store/contact or email
support@thearmory.store.
Nothing in this policy limits any rights you may have that cannot be excluded
under applicable law. This document is provided for transparency and does not constitute legal advice.